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Glossary

Retrieval-augmented generation (RAG)

A technique where the AI looks up relevant facts in your documents before answering, instead of relying on memory.

Why it mattersIt keeps answers grounded in your policies and data, and makes them easier to check.
In practice at aicrmzOur auto-logging agent uses this: logs activity from email, phone and calendar. Captures every call, email and meeting automatically.Meet the auto-logging agent →
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