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Glossary

Chat agent

An AI agent that converses over web chat, SMS, WhatsApp or social messages, trained on your own content.

Why it mattersIt answers instantly on the channels customers already use, at any hour.
In practice at aicrmzOur auto-logging agent uses this: logs activity from email, phone and calendar. Captures every call, email and meeting automatically.Meet the auto-logging agent →
Related terms
Retrieval-augmented generation (RAG)GuardrailsEscalation (handoff)Orchestration
A small sales team talking around a table in warm evening light
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01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it
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